Admin Assistant

About this role

The Care Partnership offers all inclusive 'business startup packages' to individuals looking to start a business in the care sector. Offering the true alternative to franchising we provide everything that is needed from a website and branding, through to CQC registration support and marketing. We have helped to start a number of organisations across the country and we are looking to grow our administration team to assist us in helping more people start a rewarding and profitable business. Working hours will be 10am - 4pm, 3 Days Per Week (Flexible), Monday to Friday. A mixture of home and office working. Responsibilities: Answering and directing calls as appropriate Email inbox management Assisting in the setup of new clients on internal systems Creation of documents for clients Qualifying inbound sales leads and passing to sales department (training provided) Where required setting appointments with existing clients and team diary management Replying to online support queries as appropriate Dealing with customer support queries by phone and/or passing to the right team member Performing research and creating reports as necessary Dealing with and organising inbound mail Creating and dealing with outbound mail communications (invoices, customer updates, welcome packs, brochures etc.) Fulfilling online orders for physical products as appropriate Printing documents in preparation for meetings Manage executive calendars and schedule meetings Prioritise and protect executive time Prepare daily/weekly agendas and meeting briefs Process expenses, invoices, and reimbursement claims Track deadlines and follow up on tasks/projects Book travel, accommodation, and prepare itineraries Take meeting minutes and circulate action points Maintain CRM systems, contact lists, and records Organise events, offsites, and conferences Manage office supplies, vendors, and subscriptions Anticipate executive needs and solve problems proactively Represent the executive in lower-level meetings Arrange personal appointments and travel (if required) Purchase gifts and organise personal or corporate events Requirements: A friendly personality and a fantastic telephone manner Customer service experience Excellent verbal and written communication skills Highly organised and good time management skills Excellent attention to detail A driven self-starter who is able to learn quickly Great IT skills, ability to create documents and use printing, photocopying and franking equipment Comfortable using a range of different IT software and able to learn quickly Fluent level of written and spoken English 2 + years’ experience in admin/customer service What we offer: Competitive Salary and Bonus Structure Free Kindle & Unlimited Books Macbook, iPhone & Equipment Company Expense Card (Never be Out of Pocket) Regular Incentives & Bonus’ Your Birthday Off & A Day Off for Christmas Shopping (In Addition to 100 Hours Paid Holiday) Hybrid Working (Office & Home) Central London Office

Entry-level administrative work performed within clearly defined processes and under supervision. The focus is on building professional communication, foundational digital skills, accuracy, and confidentiality discipline. A good fit for those starting their administrative career.