Administration Officer

About this role

Gunnedah Hospital is a district hospital within Hunter New England Local Health District (HNELHD), providing essential healthcare services to the Gunnedah community and surrounding rural areas of north-west NSW. Operating 24 hours a day, Gunnedah Hospital provides a broad range of inpatient, outpatient, emergency, maternity and allied health services. Our Administration team plays an important role in supporting the delivery of safe, efficient and patient-focused healthcare across the facility. About the role As an Administration Officer, you will provide high-quality administrative and customer service support across Gunnedah District Health Service. You will work collaboratively with a diverse range of staff, patients, managers and external stakeholders to ensure administrative services are delivered efficiently and effectively. Your responsibilities will include: Maintaining accurate electronic and paper-based records in accordance with organisational policies and procedures. Managing incoming and outgoing mail and distributing correspondence appropriately. Monitoring and responding to shared email inboxes, ensuring enquiries are actioned or escalated in a timely manner. Receiving and directing telephone calls, responding to enquiries and providing high-quality customer service. Scheduling appointments and meetings and maintaining calendars as required. Performing data entry and updating information within relevant databases and information systems. Processing EFTPOS payments and completing associated administrative tasks. Providing administrative support for admissions and day surgery processes in accordance with facility procedures. Liaising with patients, staff, managers and external stakeholders in a professional and respectful manner. Supporting projects, service improvement activities and other team initiatives. Contributing to continuous improvement and the achievement of team objectives. Undertaking other administrative duties appropriate to the classification level. About you We are seeking someone who is professional, approachable and committed to providing excellent service to our patients, visitors and colleagues. You will ideally be: Collaborative – you enjoy working as part of a team and building positive relationships with others. Organised and reliable – you can manage competing priorities, meet deadlines and maintain accuracy. Customer-focused – you are committed to providing a high standard of service to patients, staff and stakeholders. Adaptable – you are comfortable responding to changing priorities and workplace demands. Professional and approachable – you communicate effectively and treat others with respect. Proactive and solutions-focused – you look for ways to improve processes and contribute positively to the workplace. Essential Criteria Relevant high level administration qualifications and/or equivalent experience, maintaining accuracy Demonstrated knowledge and experience of medical/typing About the Team At Gunnedah Hospital, we are committed to supporting our staff to succeed. You will receive a comprehensive induction and training program, including both face-to-face and online learning. Further training and education opportunities will be provided as required and, where possible, in response to your professional development interests. Working in a rural health service provides a unique opportunity to make a meaningful contribution to your local community while developing a broad range of skills and experience. You will become part of a supportive team where your contribution matters and where you can build strong professional relationships across the hospital and wider health service. Accommodation support may be available for up to 12 weeks, subject to availability and individual circumstances. Why join Hunter New England Health? Be part of one of the largest and most diverse Local Health Districts in NSW Influence digital solutions that directly support patient care and clinical outcomes Salary packaging options Work collaboratively with passionate clinicians and digital health professionals Enjoy career development opportunities within NSW Health Make a real difference across a large, complex health service Fitness Passport for you and your family What you'll be doing Provide an efficient and effective administrative/clerical service to support the portfolios within the Nursing and Midwifery Directorate. Help

A role spanning entry-level to developing professional — structured work with growing independence. Suited to those building their administrative career or stepping into their first dedicated EA or PA position.