Administrator

About this role

At Suffolk County Council, collaboration is at the heart of what we do. As a Business Support Coordinator in the Children's and Young People Services (CYP) in the Integrated Front Door (IFD), you will work with colleagues, partners, and communities to build trust, share ideas, and deliver services that make a lasting impact. Reimagine the possibilities. Your role and responsibilities You will manage and accurately record sensitive safeguarding information gather and collate intelligence from partner agencies (Police, Health, Education) maintain high-quality, compliant data systems respond to enquiries promptly and ensure urgent concerns are escalated support clear communication across a busy multidisciplinary team help coordinate information sharing between agencies arrange and support multi-agency meetings track actions and follow up on key tasks ensure processes align with safeguarding and data protection standards monitor deadlines and prioritise tasks effectively assist with real-time updates during high-priority cases. You will need to be highly organised and efficient with strong administrative skills to work calmly and effectively under pressure to be a great communicator with excellent attention to detail to be confident in handling sensitive and confidential information experience of Microsoft office systems passionate about supporting services that protect children and young people. The team At Suffolk County Council, we aspire for every child to live their best life. The Integrated Front Door is a fast-paced, multi-agency environment bringing together professionals from across the partnership, including social care, police, health and education, to ensure concerns are responded to quickly, consistently and effectively. You will be part of a service that: supports early decision-making and earlier help works within a shared safeguarding framework and statutory duties promotes joined-up, high-quality responses for children and families plays a key role in Suffolk’s Families First approach. This is an office-based role, five days per week. We believe that being together matters. Visible leadership supports better decision-making, stronger oversight, professional development and a culture where practitioners feel supported to do their best work. You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert. If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. Empowering Everyone We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report. For more information Please contact Rosie Hubert (she/her), for a casual conversation. You can reach them by emailing: rosie.hubert@suffolk.gov.uk How to apply Step 1 - Read the Job and Person Profile (JPP) (docx). Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template. Step 4 - Upload a CV (without name and personal details). 1. Please provide an example of a time when you were responsible for managing sensitive or confidential information. How did you ensure the information was recorded accurately, handled appropriately, and shared in line with organisational procedures, legislation, or data protection requirements? What was the outcome? 2. The Integrated Front Door is a fast-paced environment where urgent enquiries, deadlines and changing priorities must be managed effectively. Please describe a situation where you had to organise and prioritise a busy workload whilst maintaining accuracy and meeting deadlines. How did you approach the situation and what was the result? 3. The Integrated Front Door works closely with a range of partner agencies including social care, health, police and education. Please describe a time when you worked collaboratively with multiple teams, departments, or external organisations to achieve a positive outcome. What was your role and how did you contribute to effective partnership working? 4. Please tell us about a time when you identified an opportunity to improve an administrative process or way of working. What was the issue, what action did you take, and what benefits did the improvement deliver for colleagues, customers, or the wider organisation? Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. For guidance on completing your application, please see our How to Apply page. We value authentic applications that showcase your genuine skills and experiences, so we encourage you to present your own work and ideas throughout the process. You can also read our Using AI in Your Application and Interview guidance to understand acceptable and unacceptable use of AI. If AI is used inappropriately, your application may not be progressed. Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at: recruitment@suffolk.gov.uk or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages. If you're invited to the next stage, you’ll have another chance to request adjustments. Closing date: 11.30 pm, 15 September 2026. Promoted as FJ (Featured Job) on Suffolk Jobs Direct. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.

A role spanning entry-level to developing professional — structured work with growing independence. Suited to those building their administrative career or stepping into their first dedicated EA or PA position.